Terms and Conditions
Orders are only accepted by Maudesport subject to compliance with our Purchase and Terms of Trading. Variation of our conditions will not be accepted unless agreed in writing by a company Director prior to order receipt.
Are your items in stock?
Stock changes by the minute, so there can be no guarantee that items in stock at time of adding to basket will be still available when the order is processed. However we can advise whether good levels of stock are apparent at the time you wish to place your order either by contacting our Sales
Office - Monday to Friday between 08:45am and 5.00pm - or by leaving a message by Voicemail or e-mail outside of these hours, which will be dealt with promptly on our return to the office.
Payment is required within 30 days of our invoice date. Although we take account of holiday periods and bureaucratic delays in authorisation etc, excessive disregard of these payment terms, without valid justification being received in writing will trigger the following Credit Control procedure:
a) Suspension of supply which may involve any balance of goods remaining on your order.
b) Interest charges added monthly to your overdue payment in line with statutory legislation pertaining to late payment.
c) Small claims procedures being activated.
Are you a new customer?
All institutional purchases will be supplied without prior arrangement, provided the order is endorsed by official requisition or by headed stationary signed by the Authorised Buyer. Other first time customers should note that payment in full to include VAT and administration charge if applicable should be attached, & goods cannot be dispatched until this has occurred. Alternatively Bank reference and two trading references may be submitted, but please note that a delay will occur whilst these references are taken, & goods cannot be dispatched until this procedure has been completed.
You are supplied with an alternative product
Our policy is to supply the exact item you have ordered and short-term delays will be endured in order that this policy is met. Longer term delays or discontinued lines usually result in an alternative of equal or better quality being submitted for your approval. You will be advised if this occurs, and under no obligation to accept the alternative offered.
Please note that whilst we endeavour to ensure the accuracy of images and descriptions at time of listing, product specification is naturally subject to change or revision at any time
What are the Maudesport terms of trading?
a) All prices clearly state if they are including or excluding VAT.
b) All invoices are payable no later than 30 days from date of invoice.
c) For any destination, we reserve the right to charge carriage on exceptionally heavy or bulky items, e.g Weight Training Equipment. This will be advised if deemed necessary at time of order. Any items bearing a suffix of CX in the product code will incur additional charge for carriage.
d) All claims for missing or damaged goods must be made within 3 days of delivery and in the case of non-delivery within 10 days of date of invoice.
e) All carriage charges, excluding VAT will be waived for cash and carry collection from our showrooms.
f) A full version of Terms and Conditions are available upon request and are also printed on the reverse of all Delivery documentation.
How do you pay?
Either via online Sage Pay or for Credit account customers:
We will send our invoice, according to the instructions given on your order, following issue of goods. This invoice will then be subject to our normal terms of trading.
Phoenix House, Stafford Drive, Battlefield Enterprise Park, Shrewsbury, Shropshie, SY1 3FE
Please note that invoices for part supplies should be passed for payment and not held pending receipt of following items for which a separate invoice will be provided. Your co-operation may assist following items to be dispatched sooner.
By telegraphic transfer or Bank Draft to:
Barclays Bank, PO BOX 777, Queen Square,
Wolverhampton, BX3 2BB for the credit of Maudesport Ltd
Account Number: 10618659
Sort Code: 20 - 90 - 08
Notification of such payment is still required at the Aldridge address.
How will your order be despatched?
Direct to the address supplied either by our own vehicle, Royal Mail or a reputable national carrier.
Our computer-linked warehouse holds most items in stock, although some goods are sent directly to you, by our suppliers. So don’t worry if your order comes incomplete, the balance of goods will follow shortly. Your consignment must be checked upon arrival for:
a) Correct number of parcels
b) Signs of parcel abuse
c) Correct content of parcels
Please note if the outside of a package or parcel looks damaged, sign but state damaged on the carriers receipt as an added safeguard. Alternatively, refuse the goods stating ‘damaged’ on the carriers paperwork. We regret we cannot entertain claims for missing or damaged goods which have not been notified in writing within 3 days of the date of delivery, irrespective of whoever has signed for the goods, at the consignment delivery point. This is necessary due to the very short period of time we have to claim against carriers for damage in transit, therefore your co-operation is vital in your own interest.
Please remember that carriers, deliver weekdays between 08:30am and 6.00pm. If premises are likely to be unmanned, you should include instructions to guarantee an authorised signature will be available upon delivery. Aborted deliveries may be subject to a charge being made if such instructions are not included with your order. Carriers can be contacted to arrange a booking time for your delivery. Whilst this will be as close to the time as the carrier can arrange, please note it will be a chargeable service and not guaranteed to be exactly at the time specified. Where a request has been made for delivery on a specific date Maudesport will do all in it’s power to meet this request. However the company will not entertain any claim whatsoever for compensation for failing to meet such a request.
Method and cost of delivery will depend on nature of goods and availability of space on normal BFPO channels. We reserve the right to charge carriage at a rate appropriate to the nature and weight of the consignment.
Title to the goods delivered remains the property of Maudesport until payment in full is received, according to the terms given on the Delivery Note accompanying the goods.
Are prices stable?
We have made a pledge to hold prices for the duration of a financial year, and will work to achieve this objective. In the unlikely instance of any suppliers prices rising substantially above our expectations, we do reserve the right to pass a proportion of this increase on to the customer. BUT, we will advise the customer before dispatch is made, to avoid any dispute upon receipt of invoice. We do reserve the right to increase prices on items, even if initial payment has been made. If prices need to increase you will be notified before item dispatch and reserve the right to cancel the order in replace of a full refund.
Terms in respect of payment, administration charges and carriage rates may be superseded by contract or key account arrangements.
You received damaged, incorrect or unwanted goods. What do you do?
You must advise our Sales Office in writing within 3 days of receipt of such goods. Details of our Delivery Note numbers are essential. In return we will send a written acknowledgement of your advice, together with a suggested method of return should this be required. The acknowledgement should be retained by you for reference purposes until the matter is resolved.
Do NOT attempt to return goods by any other procedure as this will inevitably result in you remaining liable for the goods.
Please note unwanted goods should be unused, complete with original packaging and in a condition you would expect reasonable for resale to another customer.
a) Failure to comply with this procedure will put your claim at risk.
b) Late notification of damaged or incorrect goods will invalidate your claim.
c) Maudesport bear no responsibility for return of goods outside the given procedure. Please note the return of over ordered goods, incorrectly ordered goods, or goods no longer required will only be sanctioned if the Sales Office is forewarned of this action.
A handling and re-stocking charge of £15.00 or 10% goods value whichever is the higher, plus return carriage cost plus VAT, will apply to overordered goods, incorrectly ordered goods or goods no longer required, returned in prime condition.
Maudesport rely on the customers to provide correct item codes, descriptions and quantity details, if confirmation of order is sent to us this should be clearly marked on the order, failure to do so will result in possible duplication and return costs. Orders placed by telephone and not confirmed as above will be entirely at the customer risk. Maudesport are unable to take responsibility for non-confirmed incorrect orders. Personalised products are non-returnable.
All prices are subject to VAT at the prevailing rate, except where marked. Orders within the EU are subject to UK VAT unless customers VAT number is provided with the order. Prices accurate at the time of publish, however subject to change at any time.
Delivery shortages or damaged goods must be notified to us within 3 days of delivery and confirmed in writing within 7 days. Any items that have not been signed for as damaged or unchecked will not be valid for a claim.
All prices quoted are ex works. CIF prices on request. Payments in sterling upon pro-forma invoice is required before shipment can be made. Liability for all clearance charges & delivery costs from port of entry to customer lies with the customer if delivery cleared to door is not requested. Any export packaging is additional at cost.